Upgrade FAQ
- Online Banking
- Mobile Banking App
Will my username and password remain the same?
Yes. Your username and password will stay the same.
What if I can't remember my current username and password?
For security reasons, the “forgot password” function will not work for your initial log on to the new system. If you have forgotten your username and/or password, please contact us to have it reset.
How do I log out of the new online banking system?
Click on your name in the bottom left corner of the screen and select Sign out.
What if i can't see my accounts listed on the online banking dashboard?
Swipe right to see additional accounts if do you do not automatically see them upon login. If that doesn’t work, please refresh the page or log out and log back in. If you still do not see your accounts listed on the dashboard, please call us.
Will my Transaction history be available?
Yes, we'll bring over the transactions you see in your current banking experience. We’re also expanding how much history you can access; each day we’ll add to your transaction history until you have 18 months of transactions available.
You will need to log in at least once every 90 days to keep your transaction history current.
Will i have to re-enroll for estatements?
No. Your electronic statement preferences are carried over, so there’s no need to enroll again. If you'd like to sign up for eStatements, click into any account in the new mobile and online banking and select get started.
Will i need to reset my alerts?
Yes. Please take a screen shot of valuable alerts so you can replicate them on the new system.
What is Two-factor authentication (2fa or multi-factor authentication)?
Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information by providing two distinct forms of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline) or an authentication app of your choice. Once this information is entered, you’ll choose one of the three options displayed to receive a one-time verification code.
Do I have to use 2fa each time i log in?
If you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer” after entering the verification code. This keeps you from having to enter a verification code during each login, as long as your computer allows for it. This option should never be selected on a shared or public computer.
I am a business. How do i process bill payments in the new online banking system?
Business Bill Pay is part of our Treasury and Cash Management services. Click on the Cash management tab in the left menu, once you are in the Cash management menu, click on the Bill Pay tab. You will process bill payments the same way you are used to.
Will my bill payments be processed without interruption?
Yes. All scheduled payments will be processed as normal. Existing payees, future-dated payments and recurring payments will convert to the new system automatically.
Will my scheduled or recurring transfers be processed without interruption?
Yes. All scheduled and recurring transfers between your accounts with us will continue. You can now manage recurring transfers directly from the mobile app by selecting ‘More options’ from the transfer screen.
We recommend downloading the current version of Google Chrome, Microsoft Edge, Firefox, or Safari*.
Microsoft Internet Explorer is not a supported browser; some features/functionality may not work as expected.
To download the latest browsers, click the links below:
Google Chrome: https://www.google.com/chrome
Firefox: https://www.firefox.com
Microsoft Edge: https://www.microsoft.com/en-us/edge
*Safari is not available for Windows access. To find out more information, visit: https://support.apple.com/en-us/HT204416
Is the mobile banking app compatible with my device?
The mobile banking app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.
What is Two-factor authentication (2fa or multi-factor authentication)?
Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information by providing two distinct forms of identification. To implement 2FA, you will need to enroll a phone number (mobile or landline) or an authentication app of your choice. Once this information is entered, you’ll choose one of the three options displayed to receive a one-time verification code.
Do I have to use 2fa each time i log in?
If you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer” after entering the verification code. This keeps you from having to enter a verification code during each login, as long as your computer allows for it. This option should never be selected on a shared or public computer.
I use biometrics, like face id or thumbprint login. Will this still work?
Biometrics will not work for your initial log in to the app. Please be sure you know your username and password prior to conversion so you can log in. Once you successfully log in, you can turn on biometric access again.
Will my username and password remain the same?
Yes. Your username and password will stay the same.
how do i log out of THE mobile banking app?
Open the main menu on the left side of the screen. Click on your name at the bottom and select Sign out.
Will my Transaction history be available?
Yes, we'll bring over the transactions you see in your current banking experience. We’re also expanding how much history you can access; each day we’ll add to your transaction history until you have 18 months of transactions available.
You will need to log in at least once every 90 days to keep your transaction history current.
Will I have to re-enroll for mobile check deposits?
No. You will continue to be able to make mobile check deposits through the mobile app.
Will I need to reset my alerts?
Yes. Please take a screen shot of valuable alerts so you can replicate them on the new system.
Our new system provides the option for individualized balance and transaction alert capabilities for each of your accounts. To set up new alerts, first click or tap an account on the Dashboard, and then select Alert preferences. Your existing MyCardRules settings won’t automatically convert to the new system.
Will my scheduled or recurring transfers be processed without interruption?
Yes. All scheduled and recurring transfers between your accounts with us will continue. You can now manage recurring transfers directly from the mobile app by selecting ‘More options’ from the transfer screen.